Privacy Policy

Introduction

Wellness for Love ("we," "us," or "our"), a DBA of Loved One Care, Inc., operates the website wellnessforlove.com and provides mobile intravenous (IV) therapy and concierge wellness services in Southern California. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or otherwise interact with us.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We may collect the following categories of personal information when you voluntarily provide it to us:

• Contact information: name, email address, phone number, and mailing address
• Demographic information: date of birth, gender
• Health and medical information: medical history, current medications, allergies, health conditions, and treatment preferences as disclosed on intake and consent forms
• Payment information: credit/debit card details and billing address (processed through Stripe, our third-party payment processor)
• Scheduling information: appointment dates, times, locations, and service selections made through Calendly
• Communications: messages you send us via SMS, email, website contact forms, or social media

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring URL)
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• To provide, personalize, and improve our IV therapy and wellness services
• To process appointments, payments, and communicate about your care
• To send appointment reminders, confirmations, and follow-up communications via SMS and email
• To comply with healthcare regulations, maintain medical records, and fulfill legal obligations
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent; you may opt out at any time)
• To improve our website functionality and user experience
• To detect, prevent, and address fraud or security issues

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Our Medical Director (Dr. Tej Mudigonda, MD) and clinical staff as necessary for treatment oversight and medical record-keeping
• Third-party service providers who assist in operating our business: Stripe (payment processing), Calendly (appointment scheduling), 800.com (SMS communications), and Cloudflare (website hosting and security)
• Legal authorities when required by law, regulation, or legal process
• Professional advisors (attorneys, accountants, insurers) as needed for business operations

Mobile Information and Text Messaging

No mobile information — including phone numbers and SMS opt-in or consent data — will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Information shared with subcontractors who provide support services, such as customer service, appointment scheduling, and message delivery, is limited to what is necessary to perform those services. Text messaging originator opt-in data and consent are not shared with any third parties for any purpose.

Health Information (HIPAA Notice)

As a healthcare services provider operating under Loved One Care, Inc., a licensed Home Health Agency in California, we handle protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and California state health privacy laws. Your medical intake forms, treatment records, and related health data are maintained with appropriate administrative, physical, and technical safeguards. A separate Notice of Privacy Practices is provided to you at the time of service and is available upon request.

Data Security

We implement commercially reasonable security measures to protect your personal information, including:

• SSL/TLS encryption for data transmitted through our website
• Secure, access-controlled storage of medical records
• PCI-DSS compliant payment processing through Stripe
• Regular review of our data collection, storage, and processing practices

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time by replying STOP to any SMS or clicking the unsubscribe link in emails
• Do Not Sell: We do not sell personal information; no opt-out is necessary

California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, request its deletion, and opt out of any sale (we do not sell personal data). To exercise these rights, contact us using the information below.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. You may control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

Third-Party Links

Our website may contain links to third-party websites or services (e.g., Calendly booking pages, social media profiles). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Wellness for Love (a DBA of Loved One Care, Inc.)
633 West 5th Street, Suite 810, Los Angeles, CA 90071
Email: rn@wellnessforlove.com
Phone: (888) 577-9356
Website: wellnessforlove.com
Service Area: Los Angeles County, Orange County, Riverside County, California